Service management

Get full visibility and control over your ICT infrastructure with our ITIL-aligned service management solutions.
We provide experts, processes and tools to manage the full lifecycle of all of your products and services.

our approach

Our presales consultants will design the optimal service management solution for your unique environment.
As part of our solution, we provide a service desk and a change desk staffed with specialist resolution groups.
Our service management experts include customer service managers who provide day-to-day operational contact as well as reporting and insightful analysis.

how we add value

• people, processes and tools to manage your ICT infrastructure
• full set of IT management lifecycle services based on ITIL
• single “pane-of-glass” view to improve visibility and control over your entire infrastructure
• alignment of network and IT resources, service levels and budget with business objectives

The solidarity between Group employees became evident during recent unrest across the Middle East,
when colleagues as far away as India, Brazil and Mauritius worked round the clock to service customers calling into the Egyptian helpline until
the Egyptian team could organize a new working pattern without putting its people at risk.

why Carso Business Services?

Service Select

With Service Select, you can choose from three levels of service to customize your service management based on your business objectives:
Standard for reactive support; Extended for proactive support provided by a Customer Service Manager (CSM); or Customized for tailored services,
including customer and third-party device management.

service centers

We operate five major service centers in Brazil, Egypt, France, India and Mauritius and 24 regional service centers across the world,
offering key operational management and customer support resources, as well as around-the-clock,
on-the-ground support in 30 languages and 166 countries.

service tools

Our service management tools provide you with insight into your entire infrastructure,
including self-managed devices and third-party networks.
We deliver an online portal that displays real-time information on incidents, changes,
configuration and performance.


Our business continuity planning is a complete end-to-end process for the identification, risk assessment and mitigation,
recovery and continual improvement and resiliency of our solutions.
With everything from resilient infrastructure and connections to our proven track record in crisis management,
we keep your communications operating at their peak so that your business can perform at its best.

telecom expense management

We can bring together your ordering, fleet inventory, reporting and service management into a customized telecom expense management portal,
so you can deal with multiple services, including fixed, mobile and data suppliers and locations within a single, flexible tool.
You’ll gain visibility, control, cost reduction and automated ordering with Telecom Expense Management.